Growth Opportunities in Backoffice Workforce Management Industry: Trends, Forecast, and Opportunity Analysis
the same workforce management (WFM) solution that has made your front office more efficient can have the same impact on back office tasks. Workforce Management helps contact centers better align and manage their resources so that service levels continue to be met, while costs are controlled. Back-office tasks are often manual and complex, making it difficult to automate, manage and forecast workload. With WFM, contact centers can improve service levels. And with WFM in the cloud, the company further reduces...
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