Global Workforce Management Software Market Report Assists The Industry Experts, Analysts And Business Decision Makers To Isolate The Current Market Situation & Future Estimation. The Study Offers Compressive Study Of Covering Material, Application, Region & Forecast During 2019 To 2024.
Dallas, TX -- (SBWIRE) -- 02/26/2019 -- Workforce Management Software is a system intended to maximize the use of agent labor by projecting incoming call volumes and scheduling staff to meet needs exactly, by time of the day, day of the week, week of the month, etc. WFM systems use historical calling records, which are collected from the automatic call distribution system, to project future calling patterns and volumes for specified time frames. The core functions of WFM software include labor planning, time and attendance management, payroll management, tasking and staffing, and performance reporting.
It helps managers accurately and easily forecast staffing requirements across all customer-facing inbound, outbound, blended and back office resources. It also allows agents to manage their scheduling with tools for needs such as schedule trades and sequential shift bids.
The global market of Workforce Management Software industry are growing steady, giant manufactures mainly distribute in America and Europe. America has a long history and unshakable status in this industry, like Kronos and Infor, both have perfect products. As to Kronos, the orkforce Management Software has become a global leader. In Germany, it is ATOSS that leads the technology development.
The Workforce Management Software industry concentration is high; there are a few major manufacturers accounting for the majority share of the Workforce Management Software industry, such as Kronos, Infor, Verint and NICE Systems.
Moreover, the sudden growth in mobile devices and applications has also contributed to the growth of workforce management. Mobile workforce is leveraging the benefits of mobile apps, which are easily accessible anytime and anywhere; therefore, the demand for mobile workforce management is very high and is expected to surpass the demand for web-based WFM in the years to come.
This industry is affected by the economy and policy, so it's important to put an eye to economic indexes and leaders' prefer. With the global economic recovery, more and more people pay attention to rising IT spending, especially in underdevelopment regions that have a large population and fast economic growth, the need of Workforce Management Software will increase.
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This study considers the Workforce Management Software value generated from the sales of the following segments:
Segmentation by product type: breakdown data from 2014 to 2019 in Section 2.3; and forecast to 2024 in section 10.7.
- Saas Cloud-Based
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Segmentation by application: breakdown data from 2014 to 2019, in Section 2.4; and forecast to 2024 in section 10.8.
- 100-499 Employees
- 500-999 Employees
- 1,000-4,999 Employees
- >5000 Employees
The report also presents the market competition landscape and a corresponding detailed analysis of the major vendor/manufacturers in the market. The key manufacturers covered in this report: Breakdown data in in Chapter 3.
- NICE Systems
- Workforce Software
- Monet Software
- InVision AG
This report also splits the market by region: Breakdown data in Chapter 4, 5, 6, 7 and 8.
- United States
- Southeast Asia
- Middle East & Africa
- South Africa
- GCC Countries
Some Points from TOC:
1 Scope of the Report
2 Executive Summary
3 Global Workforce Management Software by Players
4 Workforce Management Software by Regions
9 Market Drivers, Challenges and Trends
10 Global Workforce Management Software Market Forecast
11 Key Players Analysis
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