Global Workforce Management Software - Market Size, Share, Application Analysis, Regional Outlook, Growth Trends, Key Players, Strategies and Forecasts, 2019 to 2024
Workforce Management Software is a system intended to maximize the use of agent labor by projecting incoming call volumes and scheduling staff to meet needs exactly, by time of the day, day of the week, week of the month, etc. WFM systems use historical calling records, which are collected from the automatic call distribution system, to project future calling patterns and volumes for specified time frames. The core functions of WFM software include labor planning, time and attendance management, payroll...
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