ImageFIRST Miami

ImageFIRST National Service Director Shares How Small Changes Have Big Impact on Patient Experience


Miami, FL -- (SBWIRE) -- 01/27/2017 -- ImageFIRST Healthcare Laundry Specialists' regional vice president and national service director, Jay Juffre, recently shared insights from the hospitality industry with medical providers.

Juffre provided the example of his experience with a hotel staff member to illustrate how medical providers can improve patients' experiences at a facility. During a recent visit to a hotel at which he frequently stays on business, Juffre noticed that the "Front Desk" staff member's title had changed to "Navigator." Accordingly, the staff member escorted Juffre towards the elevators, rather than merely pointing in their direction, and explained the hotel's amenities along the way.

Juffre observed that the change to a creative job title subsequently altered the Navigator's perspective on her role and how it affected the satisfaction of each hotel guest. Furthermore, he drew a parallel between how such a small change affected hotel guest experience and how applying similar changes in a healthcare industry context might boost patients' experiences. As an example, he noted that being greeted by a "Security Guard" may not leave the best first impression, but being greeted by a "Safety Officer," on the other hand, may create a better patient experience overall.

ImageFIRST provides linen rental and laundry services - such as uniform and scrubs rental in Fort Lauderdale, FL, and beyond - exclusively to the medical industry. Accordingly, the company lists having a positive impact on customers' patients at the heart of their purpose, and also seeks to be a cost-effective solution for greater patient satisfaction to all of its customers.

Find more information about ImageFIRST and its national services and products, including healthcare uniforms in Miami, at

About ImageFIRST
Founded in 1967, ImageFIRST is the largest and fastest growing national linen rental and laundry service specializing in the outpatient medical market. ImageFIRST's 36 locations nationwide serve over 6,000 medical offices every week, providing linen, patient gowns, scrubs and much more while partnering with facilities to better manage linen inventory. With a customer retention rate of over 95%, ImageFIRST is dedicated to improving patient satisfaction through quality linens and remarkable service: their Comfort Care gowns product line increases patients' favorable perception of a facility by more than 50%.

To see all of the healthcare laundry services available at ImageFIRST Miami, please visit them on the web at