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Interactive Voice Response (IVR) System Market 2015 Review, Research, Industry Analysis, Trends and Forecast 2019

Interactive Voice Response (IVR) System Market 2015 to grow at a CAGR of 11.86% by 2019: Market Research Store


Deerfield Beach, FL -- (SBWIRE) -- 09/28/2015 -- IVR system is the technology used to interact with callers to collect information and route calls to the respective recipient. Global IVR System market to grow at a CAGR of 11.86% over the period 2013-2018. In addition, it is a technology used for improving the return on investment (ROI) on contact center investments. The IVR system applications offer customer self-service that helps in reducing the dependence on live agents for resolving customer service issues.

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Covered in this Report

This report covers the present scenario and the growth prospects of the Global IVR System market for the period 2014-2018. The report considers revenue generated from the following:

Outbound services
Inbound services

The report also considers the segmentation and growth prospects of the market on the basis of the following deployment models:

On-premise IVR systems
Hosted IVR systems

Global IVR System Market 2014-2018, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the Americas, and the APAC and EMEA region; it also covers the Global IVR System market landscape and its growth prospects in the coming years. The report includes a discussion of the key vendors operating in this market.

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Key Regions


Key Vendors

Cisco Systems
Genesys International

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Other Prominent Vendors

Altitude Software
Enghouse Interactive