Interactive Voice Response (IVR) System Market 2015 Review, Research, Industry Analysis, Trends and Forecast 2019
IVR system is the technology used to interact with callers to collect information and route calls to the respective recipient. Global IVR System market to grow at a CAGR of 11.86% over the period 2013-2018. In addition, it is a technology used for improving the return on investment (ROI) on contact center investments. The IVR system applications offer customer self-service that helps in reducing the dependence on live agents for resolving customer service issues.
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