Businesses are losing billions every year due to poor customer service and management software can help to reverse this trend, announces JobLogic.com
Birmingham, West Midlands -- (SBWIRE) -- 12/30/2015 -- Harris/Click Software reports U.K. brands lose approximately £15 billion every year as a result of poor customer service. As companies move more toward automated customer service, this becomes of great importance. In fact, Gartner Research estimates 85 percent of the customer relationship with a business will take place without any human interaction by the year 2020. For this reason, when selecting field service management software, companies must take care to ensure they choose a program with this information in mind. For this reason, many businesses now choose to make use of JobLogic Management Software.
"With the help of this software, companies find they are able to better meet and exceed customer expectations. This is due to the ability to access schedules and resources instantly to manage appointments and serve more clients each day. Companies making use of the program discover they are able to provide their customers with real time information, and customers obtain the ability to log into the system to log new projects, look up job information and more," James Whatmore, spokesperson for Job Logic, announces.
Customer satisfaction is only one of many benefits companies discover when making use of management software. With the help of the program, a company sees they can take on new contracts without the need to add new staff members or increase their overhead. Thanks to data centralisation, current back office staff members can handle more jobs and communicate more effectively with engineers and others in the field.
"With the help of JobLogic Mobile, everyone stays connected regardless of where they are. Communication improves regardless of whether workers are in the field or on the move. In addition, the program includes a planned maintenance scheduler, so everyone is aware of when these tasks are taking place to ensure these visits are never missed," Whatmore continues.
Compliance remains a concern of many companies, as they must meet the demands of trade organisations, legislators, customers and more. With the help of field service management software, companies find remaining in compliance becomes much easier, as the program ensures the necessary documentation is completed at all times. Certain forms may be made mandatory, so all employees are required to adhere to company guidelines and requirements.
"These are only a few of the many ways management software will be of benefit to a company. There are numerous others. Visit Job Logic today to learn about this type of program and how it will help your company to grow in numerous ways. While on the site, be sure to sign up for the free trial to see exactly how this program works and what it is capable of doing," Whatmore recommends.
About Job Logic
Job Logic functions to help small maintenance companies achieve rapid growth, doing so through management software. This software helps to reduce costs, ensure compliance and increase productivity.