JobLogic Reports on the Importance of Good Customer Service
Harris/Click Software reports U.K. brands lose approximately £15 billion every year as a result of poor customer service. As companies move more toward automated customer service, this becomes of great importance. In fact, Gartner Research estimates 85 percent of the customer relationship with a business will take place without any human interaction by the year 2020. For this reason, when selecting field service management software, companies must take care to ensure they choose a program with this information in mind....
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