Greyhound Legal - Taking the Cuss out of Customer Support
What happened to the days of exemplary customer service when you could actually reach a customer service associate on the phone, to days of specific advice tailored to your personal needs. When did good customer support turn into thirty minute holds or worse? Where did this all go so terribly wrong! Was it with the invention of electronic phone greetings or Call management systems? Or was it the outsourcing of telecommunications to foreign lands to save money or skirt tax...
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