Chatbot Market Growth, Challenges, Trends, Forecast 2017-2021: Anboto, Creative Virtual, eGain, Inbenta, Nuance
A chatbot is a conversational user interface (CUI) like an avatar or a 3D animated persona that delivers text-based or voice-based information and service assistance to customers via a kiosk, mobile, or website on the Internet. It incorporates natural language processing (NLP) and domain knowledge that changes according to the content of the dialog between the chatbot and the customer.
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