Respected Hot Tub Supply Company Releases Results of 5-Year Customer Satisfaction Survey- Data Shows Customers are Happy about Some Aspects of Industry, but Not All
More than five years ago, the owners of Hot Tub Works in Costa Mesa, California, an online company that carries a full line of hot tub supplies like spa covers, hot tub chemicals, spa parts, and more, decided to conduct a customer satisfaction and usage study. The owners’ goals were high: they wanted to survey a large number of hot tub customers, but without any brand influence.
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